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FAQs

How do I pay?

You can use a debit or credit card to pay for transactions on Jersey Loves Shopping.

What about VAT/sales taxes and duties?

Any GST, VAT, other sales taxes and import duties will be added to your bill at point of sale if applicable.

What about postage and packaging?

We offer various postage and packaging options and a click and collect service.

How can I track my order?

You will receive an email once your order has been submitted. You will then receive a second email to confirm your order has been packed and dispatched.

What is your returns policy?

Should any of the goods be returned by The Customer as faulty, damaged or not as advertised, it is the responsibility of The Supplier and The Customer, to resolve any dispute.  No responsibility will be accepted by the Jersey Evening Post. Should it be agreed between The Supplier and The Customer that a refund is to be issued, then it is the responsibility of The Supplier to advise the Jersey Evening Post.

Do you ever run out of popular product lines?

Occasionally, yes. In the unlikely event that an item is not in stock The Supplier will contact you via email to offer you an alternative product or advise when your first choice will next become available.

What do I do if I have not received my order?

If you have not received your order in the normal timescale based on the postage option you selected at the time of purchase, please contact The Supplier directly via email or telephone.

How do I know your website is secure?

Security is extremely important to us. Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. The Jersey Evening Post respects your privacy and collects only the information necessary to facilitate the provision of the sale of products through the website. All information is kept confidential and secure. For added security all payment pages are hosted and processed by PayPoint.